Visitor
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2 Messages
Pace loader no software to execute
My TV is stuck on a blue screen with the error message: V1.12 pace pxd01ani (74371cu) loader there is no
This is the 2nd box that gave me this error I already swapped it out once due to the same issue.
Is there any way to resolve this without swapping out the box again. This seems to happen when the xfinity box does an update.
I attached a screenshot of what the error is too.
CCBrian1
Contributor
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367 Messages
1 year ago
@user_765744 Hello, thank you for reaching out to us through our Xfinity Forums Community, and thank you for your patience while awaiting our response. I understand that you've been experiencing some TV error messages with your box. This is not the experience we want you to have. I would love to help to figure out what is going on. To be on the same page so far, have you attempted a whole system power cycle? This is where you unplug both modem and TV box from power source for 5 minutes. Then, plug in your modem first and wait for it to reconnect. Once your internet is back connected, then plug in cable box. Let me know.
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user_765744
Visitor
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2 Messages
1 year ago
Brian,
Thank you for getting back to me. I tried what you recommended and when I plug back in the box it gives me a software update screen and is stuck on 0% and then it transitions over to the "give us a call" black screen (attached a screenshot below. This happened on the other box that I needed to swap out earlier this month. I called and they couldn't help me over the phone. Any other suggestions before I have to take this new box for another swap out?
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